Escalation Resolution Associate (French Speaking) - Remote

Overview

The Escalation Resolution Associate (French Speaking) at Viator is responsible for supporting customers by resolving their queries through various communication channels, ensuring high customer satisfaction.

In Short

• Work with a leading travel marketplace.
• Hybrid role with office attendance required three times a week.
• Handle customer queries via phone, chat, and email.
• Must have a minimum of six months customer service experience.
• Requires good command of English and French.
• Must have strong problem-solving and communication skills.
• Flexible working hours with a 24/7 operational environment.
• Competitive compensation with various benefits.
• Work in a supportive and inclusive workplace.
• Opportunity for career growth and development.

Requirements

• Minimum broadband connection requirements.
• Experience in a customer service role.
• Good command of English and French.
• Ability to work in a high-pressure environment.
• Excellent time management and prioritization skills.
• Ability to resolve conflicts and manage customer expectations.
• Strong problem-solving abilities.
• Experience in handling escalated customer contacts is preferred.
• Ability to work flexible hours including weekends and holidays.
• Home office setup free from background noise.

Benefits

• Competitive compensation packages.
• Flexible work schedule.
• Donation matching program.
• Tuition assistance for career development.
• Annual lifestyle benefits.
• Travel perks and discounts.
• Employee assistance programs.
• Health benefits with competitive premiums.
• Supportive workplace culture.
• Opportunities for personal and professional growth.