Customer Success Manager - Remote

Overview

At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!

In Short

• Own a book of business to drive retention and growth rates
• Develop a comprehensive understanding of typical business challenges faced by customers
• Engage customers in an appropriate experience that allows them to effectively execute their success plan
• Manage customer renewal and expansion orders for attainment of net retention goals
• Facilitate implementation kickoffs with our implementation consultants
• Identify risks to customers achieving their stated business goals
• Foster relationships with stakeholders that lead to advocacy for Trella Health
• Collect and summarize customer feedback

Requirements

• Prior experience in a Customer Success or Account Management role
• Experience within the healthcare tech industry is highly preferred
• Proven track record of owning customer relationships from “new to renew”
• Must be tech-savvy to understand technical concepts
• Passion and empathy to understand your customers
• Strong creative, strategic, analytical, organizational, and relationship skills
• Strong verbal and written communication skills
• Ability to effectively manage customer relationships
• Proficiency in Client Success and Sales software
• Willingness to work with customers on-site and travel up to 10%

Benefits

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Unlimited PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment