Virtual Warranty Coordinator - Remote

Overview

The Warranty Coordinator is a key member of the technical support team, responsible for providing support to the global dealer network. This customer-facing role involves managing warranty-related tasks such as answering warranty questions, coordinating with dealer service representatives, and documenting spa-related issues.

In Short

• Manage the international warranty program under the direction of the Technical Support and Warranty Manager.
• Oversee the Return to Vendor (RTV) process, including follow-ups to ensure timely supplier payments.
• Support the Return Merchandise Authorization (RMA) process by liaising with dealers to ensure timely and professional handling.
• Collaborate with other departments to oversee RTV testing and document issues that require supplier or manufacturing attention.
• Participate in the development of warranty manuals, customer support materials, and related documentation.
• Enter spa warranty registrations (PDIs).
• Submit spa safety cover warranty claims and provide updates to dealers.

Requirements

• Experience in warranty management or customer support.
• Strong communication skills for dealer interaction.
• Ability to collaborate with various departments.
• Detail-oriented with documentation skills.
• Proficiency in handling Return Merchandise Authorizations.

Benefits

• Opportunity to enhance customer satisfaction.
• Work in a collaborative environment.
• Engage in continuous improvement initiatives.