VP, Operational Transformation & Process Improvement - Remote

Overview

The VP, Operational Transformation & Process Improvement will lead efforts to enhance processes across Customer Experience and Operations by utilizing data-driven strategies and collaboration with various teams.

In Short

• Lead cross-functional process improvement initiatives.
• Utilize data analytics to identify operational inefficiencies.
• Develop standardized processes across a global organization.
• Track KPIs to measure process improvement impact.
• Influence stakeholders across all levels of the organization.
• Foster a culture of continuous improvement.
• Communicate strategies and outcomes to executive stakeholders.
• Increase customer satisfaction and operational efficiency.
• Promote learning and development within the organization.
• Engage in hands-on process improvement initiatives.

Requirements

• 10+ years in process improvement or operations leadership.
• Ability to drive change in a matrixed organization.
• Experience with Lean and Six Sigma methodologies.
• Strong analytical and problem-solving skills.
• Proven success in scaling processes in remote organizations.
• Exceptional communication and executive presence.
• Comfortable in high-growth environments.
• Bachelor’s degree required; MBA preferred.

Benefits

• Diverse and inclusive workplace.
• Opportunities for professional development.
• Collaborative work culture.
• Focus on operational excellence.
• Engagement with cutting-edge technologies.