Voice Associate - Remote

Overview

The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services, supporting both customers and consumers who use these services.

In Short

• Fluent in English and Spanish
• Experience in an inbound call center
• Ability to learn and maintain knowledge of TransUnion products
• Provide exceptional customer experience
• Resolve consumer queries effectively
• Educate customers on products and processes
• Accurately capture customer details
• Maintain understanding of US credit principles
• Adhere to company processes
• Work towards individual and departmental targets

Requirements

• Fluent in English and Spanish
• Valid work permit or SA resident
• 1-3 years customer service experience
• Excellent communication and listening skills
• Ability to work remotely and independently
• Strong initiative and attention to detail
• Team-oriented collaboration skills
• Adaptability to change
• Effective time management skills
• Highly computer literate

Benefits

• Flexibility of working from home
• Dynamic and diverse work environment