AR Associate - Remote

Overview

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service.

In Short

• Ensure performance meets/exceeds standard level agreements (SLAs)
• Process customer refunds
• Manage internal help desk and provide exemplary service to requesters
• Exercise due diligence before requesting assistance
• Input pertinent information regarding payments in the internal system
• Respond to all inquiries or requests in a timely fashion
• Identify short payments and forward them to the Collector for review and resolution
• Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
• Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
• Own customer communications and issues from initial contact until resolution

Requirements

• Strong background in Accounts Receivable processes
• Excellent problem-solving skills
• Commitment to providing exceptional customer service
• Ability to manage internal help desk
• Proficient in cash management
• Strong communication skills
• Ability to work independently
• Detail-oriented
• Experience with internal systems
• Ability to handle multiple tasks

Benefits

• Work from home permanently
• Flexible working hours during U.S. business hours
• Opportunity to enhance organization/department reputation
• Collaborative work environment
• Potential for professional growth