French Speaking Voice Office Operations Representative - Learner - Remote

Overview

The Consumer Operations Learner is responsible for answering inbound phone calls relating to TransUnion Products and Services, providing exceptional customer experiences while maintaining a high level of knowledge about the company's offerings.

In Short

• Answer inbound calls related to TransUnion products and services.
• Support customers and consumers using TransUnion services.
• Manage consumer interactions professionally via calls, emails, and other tasks.
• Maintain knowledge of TransUnion’s products, services, and policies.
• Provide exceptional customer experience by resolving issues proactively.
• Educate customers on TransUnion products and applicable regulations.
• Accurately capture customer details during calls.
• Work towards individual performance targets and departmental agreements.
• Collaborate with QA and team leads for performance improvement.
• Perform other duties as assigned.

Requirements

• Minimum Matric qualification.
• 100% proficiency in French.
• Excellent written and interpersonal communication skills.
• Ability to handle irate customers effectively.
• Strong sense of duty and self-starter initiative.
• Attention to detail in all completed work.
• Team-oriented collaboration skills.
• Adaptability to change and effective time management.
• Highly computer literate.

Benefits

• Gain experience in a contact center environment.
• Opportunity to improve customer service skills.
• Work remotely with flexibility.
• Engage in continuous learning about TransUnion products.
• Be part of a global information and insights company.