Player Support Agent (English) - Remote

Overview

TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation, localization, player support, game testing, cybersecurity, tool development, art design, and community management. Supporting over 1,000 game developers worldwide, we help bring games to global audiences.

In Short

• Provide player support via tickets, email, chat, and/or forums
• Respond to player inquiries, issues, and feedback in a timely and professional manner
• Escalate complex issues to relevant teams when necessary
• Assist in drafting player-facing communications and announcements
• Monitor player feedback and report recurring issues or trends
• Collaborate with internal teams to improve player experience
• Maintain accurate records of interactions and solutions

Requirements

• Native level in English (written and spoken)
• Strong communication and customer service skills
• Passion for video games and understanding of gaming communities
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Basic proficiency in Microsoft Office and digital tools

Benefits

• Turn your passion for gaming into a career!
• Work with exciting game titles
• Be part of a global team dedicated to delivering top-tier player experiences