Support Agent with English - Remote

Overview

Inetum is a European leader in digital services, striving to make a digital impact on businesses, public sector entities, and society through innovative solutions.

In Short

• Join a team of professionals focused on development and programming.
• Full-time position with a flexible schedule and remote work options.
• Company training for professional development.
• Opportunity to attend industry events and conferences.
• Permanent contract offering stability and a good work environment.
• Competitive salary and access to group benefits.
• Flexible remuneration and additional perks.

Requirements

• Proficient in English.
• Good communication skills to support multiple stakeholders.
• Strong analytical skills to understand user issues.
• Experience in incident management and ticket follow-up.
• Willingness to learn applications in-depth.
• Proactive and flexible team support.
• Familiarity with Agile methodology.
• Knowledge of Service Now or similar ticketing tools.
• Familiarity with additional tools like PowerBi and Jira is a plus.

Benefits

• Stable project with remote working opportunities.
• Supportive company culture and team environment.
• Career advancement through training and development.
• Access to competitive benefits and remuneration options.