Portuguese-Speaking Customer Solutions Specialist - Remote

Overview

As a Customer Solutions Specialist, you will be the primary liaison for assisting customers with billing-related questions and troubleshooting system issues in Portuguese and English.

In Short

• Manage incoming phone calls, emails, and cases.
• Assist customers with billing and contract requests.
• Educate customers on services and software capabilities.
• Schedule installations and coordinate with technicians.
• Troubleshoot user-reported software and hardware issues.
• Maintain records of customer interactions.
• Follow communication procedures and policies.
• Engage customers proactively.
• Handle additional tasks as needed.

Requirements

• Fluency in Portuguese and English.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service.
• Proficiency in managing customer accounts.

Benefits

• Opportunity to work remotely.
• Dynamic and challenging work environment.
• Supportive team culture.
• Growth and development opportunities.