Customer Support Specialist (Portuguese Speaking) - Remote

Overview

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

In Short

• Join a rewarding career journey with Neo Group.
• Provide exceptional service to Portuguese-speaking customers.
• Respond to customer inquiries via calls, chats, and emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction with professional communication.
• Maintain detailed records of customer interactions.
• Identify opportunities for process improvements.
• Provide feedback to management on customer service.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Ability to handle customer complaints.
• Experience in customer service is a plus.
• Detail-oriented and organized.

Benefits

• Dynamic workplace focused on employee growth.
• Opportunities for career advancement.
• Supportive team environment.
• Employee well-being prioritized.