Operations Manager - Remote

Overview

The Operations Manager is responsible for leading, developing, and managing a group of Managers to ensure the successful delivery of services across multiple customer accounts.

In Short

• Provide leadership and oversight to the team.
• Drive delivery excellence across all assigned services.
• Support in service scoping, onboarding, and customer engagement planning.
• Act as escalation point for service-related issues.
• Collaborate with cross-functional teams to optimize service delivery.
• Monitor service metrics and drive performance improvement initiatives.
• Develop and standardize operational processes and reporting tools.
• Ensure consistency in service documentation and knowledge management.
• Promote a culture of customer centricity and continuous improvement.
• Foster strong customer relationships and maintain alignment with customer goals.

Requirements

• Proven experience in operations management.
• Strong leadership and team management skills.
• Excellent problem-solving abilities.
• Ability to collaborate with cross-functional teams.
• Strong communication and interpersonal skills.
• Experience in performance metrics and KPI management.
• Knowledge of operational processes and best practices.
• Customer-focused mindset.
• Ability to drive continuous improvement initiatives.
• Experience in service delivery frameworks.

Benefits

• Competitive salary.
• Remote/hybrid work options.
• Opportunities for professional development.
• Dynamic and supportive work environment.
• Health and wellness programs.
• Flexible working hours.
• Team-building activities.
• Access to industry conferences and training.
• Employee recognition programs.
• Work-life balance initiatives.