Customer Service Representative - Bilingual (Spanish) - Part-Time Weekends - Remote

Posted Yesterday

Customer Service

Part Time

USA

Overview

Transcard is seeking a positive and professional Customer Service Representative to deliver a best-in-class customer support experience while working remotely.

In Short

Part-time position focusing on customer service.
Remote opportunity available in the United States.
Must be bilingual in English and Spanish.
Responsibilities include answering customer inquiries and managing profiles.
Coordinate with departments to achieve customer satisfaction.
Build customer loyalty and evaluate problems.
Respond to high volume of calls and emails.
Effective communication with the Fraud Department.
Benefits include medical, dental, vision, and 401(k) match.
Shifts available on weekends.

Requirements

Previous customer service experience.
Bilingual (English & Spanish).
Strong interpersonal skills.
Analytical and problem-solving skills.
Ability to multitask and manage time effectively.
Patience and attentiveness.
Ability to work in a team environment.

Benefits

Medical, Dental, & Vision coverage.
401(k) Match.
Paid Time Off.
Life-Disability Insurance.
Benefits start the first of the month following hire.

Transcard Payments

Transcard Payments LLC is a Chattanooga-based company specializing in comprehensive global payment orchestration solutions tailored for banks, fintechs, and businesses. Their innovative embedded payment solutions facilitate seamless transactions, collaboration, and data sharing with customers and suppliers around the world. With features such as disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing, Transcard combines multi-rail capabilities and bank-grade security to enhance B2B and B2C payment processes. The company aims to streamline financial operations, reduce fraud risk, and improve customer and vendor experiences through an all-in-one payment portal.

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