Shipping Assistant - Remote

Overview

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

In Short

• Help improve customer experience by ensuring timely delivery of orders.
• Process international orders through different systems’ integrations.
• Follow up with 3PLs to guarantee on-time processing.
• Communicate with the Customer Care team for critical orders.
• Work in a remote-first environment.
• Collaborate with a diverse and talented global team.
• Foster a culture of collaboration and continuous learning.
• Invest in personal and professional development opportunities.
• Focus on data-driven strategies.
• Support the growth of multiple direct-to-consumer brands.

Requirements

• Experience in order processing or logistics.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Familiarity with 3PL operations.
• Detail-oriented and organized.
• Problem-solving skills.
• Ability to manage multiple tasks effectively.
• Proficiency in using various software systems.
• Customer-focused mindset.
• Willingness to learn and adapt.

Benefits

• Remote work flexibility.
• Opportunities for personal and professional growth.
• Supportive and collaborative team culture.
• Access to a diverse and talented global team.
• Focus on body positivity and community engagement.
• Innovative work environment.
• Data-driven approach to business.
• Commitment to high-quality products and services.
• Dynamic and rapidly growing company.
• Investment in employee development.