Remote Otter LogoRemoteOtter

Senior Manager of Order Management & Shipping Experience - Remote

Posted 15 weeks ago
Operations
Full Time
Argentina

Overview

The Senior Manager of Order Management & Shipping Experience at Trafilea will own the entire post-purchase experience, focusing on optimizing operations at scale to enhance customer satisfaction and drive growth.

In Short

  • Own the entire post-purchase experience
  • Eliminate operational friction at scale
  • Drive global delivery performance
  • Turn operations into a growth lever
  • Lead ERP evolution and automation
  • Design packaging & subscription experiences
  • Build and lead a high-performance team

Requirements

  • 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain
  • 3+ years leading teams in complex, multi-market operations
  • Strong experience managing Order Management Systems and ERP
  • Proven track record of improving operational KPIs
  • Advanced skills in data analysis and process optimization
  • Experience working cross-functionally with various teams
  • Strong understanding of last-mile delivery and international shipping
  • Experience leading or collaborating on systems improvements
  • Intermediate to Advanced English skills

Benefits

  • 100% Remote work
  • Competitive salary in USD
  • Paid time off
  • Dynamic and diverse global team
Trafilea logo

Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. The company focuses on leveraging data-driven strategies to scale its businesses while promoting body positivity through its online community. As a rapidly growing global player, Trafilea is dedicated to delivering high-quality products and services that enhance customer experiences and drive long-term growth.

Share This Job!

Save This Job!

Similar Jobs:

Rula logo

Senior Patient Experience Manager - Remote

Rula

36 weeks ago

The Senior Patient Experience Manager will lead and enhance the patient support experience in a fully remote role.

USA
Full-time
Customer Service

Chime

Senior Manager, Core Experience - Remote

Chime

43 weeks ago

Join Chime as a Senior Manager to lead the Core Experience team in enhancing member satisfaction through strategic improvements and team leadership.

Worldwide
Full-time
Project Management
$168,570 - $238,900/year
FIELDTRIP Hospitality logo

Senior Guest Experience Manager - Remote

FIELDTRIP Hospitality

46 weeks ago

Join Fieldtrip as a Senior Guest Experience Manager and lead a remote team to deliver exceptional service in the luxury vacation rental sector.

PH
Full-time
Customer Service
Alma logo

Senior Customer Experience Workforce Management Manager - Remote

Alma

53 weeks ago

Seeking a strategic Workforce Management Leader to enhance our Customer Experience capabilities.

USA
Full-time
Customer Service
$125,000 - $155,000/year
Included Health logo

Senior Manager of Web Experience & Platform - Remote

Included Health

2 weeks ago

Lead the web experience and platform strategy for Included Health & Doctor On Demand, focusing on modernization, SEO, and cross-functional collaboration.

Worldwide
Full-time
Product