Senior Guest Experience Manager - Remote

Overview

Fieldtrip, a leading luxury vacation rental company, is seeking a Senior Guest Experience Manager to join their remote team. The ideal candidate will have extensive experience in managing customer service teams and providing exceptional guest experiences.

In Short

• Manage and build the guest experience team.
• Handle resolutions for demanding clients.
• Communicate with guests via text, email, and phone.
• Assist with concierge requests and local recommendations.
• Ensure a 5-star guest experience.
• Work remotely from the Philippines.
• Must have previous management experience.
• Experience with Airbnb and other vacation rental platforms preferred.
• Familiarity with property management software is a plus.
• Competitive salary and growth opportunities.

Requirements

• Excellent written and verbal English skills.
• 3-5 years of leadership experience.
• Experience with US, Canadian, Australian, or UK-based employers.
• Experience with Streamline Property Software preferred.
• Proficient with Google Suite, Monday.com, and Slack.
• Ability to manage SOPs and coach team members.
• Experience in high-end customer service environments.

Benefits

• 13th Month Bonus.
• Paid Time Off, including sick and vacation days.
• Health Insurance.
• Opportunities for merit-based increases.
• Career growth potential within the company.