Fulfillment and Delivery Analyst - Remote

Overview

Trafilea is looking for a Fulfillment and Delivery Analyst to analyze shipping performance, customer feedback, and NPS Shipping Category to enhance customer satisfaction and optimize operational efficiency.

In Short

• Analyze shipping performance and customer feedback.
• Identify detractors in the shipping process.
• Enhance customer satisfaction.
• Optimize operational efficiency.
• Work on trend identification.
• Conduct root cause analysis.
• Recommend improvements.
• Communicate findings to stakeholders.
• Work in a remote-first environment.
• Collaborate with a diverse team.

Requirements

• Strong analytical skills.
• Experience in data analysis.
• Ability to communicate effectively.
• Knowledge of shipping processes.
• Experience with customer feedback analysis.
• Problem-solving skills.
• Ability to work independently.
• Familiarity with NPS metrics.
• Proficiency in relevant software tools.
• Strong attention to detail.

Benefits

• Remote work flexibility.
• Opportunities for personal and professional growth.
• Supportive team culture.
• Access to a global network of professionals.
• Focus on body positivity and community engagement.