Customer Support Specialist - Remote

Overview

Trafilea is a global company that builds communities and transformative brands. We own the brands and take care of the entire customer journey, to deliver wow-worthy experiences that influence and empower millions of people globally.

In Short

• Communicate with customers through Phone, Email, or Social Media.
• Answer questions, solve problems, and troubleshoot.
• Provide excellent customer experience through Chat assistance.
• Focus on delivering high customer satisfaction (CSAT).
• Strong problem-solving skills to provide effective resolutions.
• Communicate clearly and effectively, both in writing and verbally.
• Take ownership of customer relationships to reduce churn.
• Analyze churn data to identify patterns and propose strategies.
• Understand financial implications of actions on the business.
• Demonstrate adaptability to changes in the industry.

Requirements

• Ability to adapt to changes in the industry and customer preferences.
• Curiosity about skincare trends and proactive learning.
• Open to receiving constant feedback for performance improvement.
• Follow retention flow guidelines while improving processes.

Benefits

• Work in a fast-paced and dynamic environment.
• Be part of a company recognized as one of the Top 25 Companies for Remote Workers.
• Opportunity to grow and drive the brand forward.