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Bilingual Customer Experience Specialist (Mandarin) - Remote

Posted 20 hours ago
Customer Service
Full Time
Worldwide
80,000 - 100,000 PHP/month

Overview

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

In Short

  • Provide inbound phone support to patients, including appointment scheduling and follow-ups
  • Medication refill coordination
  • Basic inquiries regarding lab results and services
  • Handle an average of 80 calls per shift while maintaining quality and accuracy
  • Document interactions clearly and comply with service and data standards
  • Collaborate with an international support team to ensure a smooth patient experience
  • Permanent work-from-home setup
  • Structured career growth and leadership pathways
  • Support a global healthcare services team
  • Fluency in Mandarin Chinese and English required

Requirements

  • Fluency in Mandarin Chinese and English (spoken and written)
  • Previous experience in customer service, call center, or patient support is an advantage
  • Reliable home office setup (stable internet, computer, headset)
  • Willingness to work night shift (12:00 AM – 9:00 AM PH time)

Benefits

  • 80,000 – 100,000 PHP monthly salary
  • Permanent work-from-home setup
  • Structured career growth and leadership pathways
  • Support a global healthcare services team

T.W.C

TotalCare Walk-In Clinic

TotalCare Walk-In Clinic is a well-established medical group located in Southern California, comprising 25 healthcare providers across 8 locations. The clinic offers a collaborative and team-oriented environment, welcoming physicians of all experience levels. TotalCare prioritizes a balanced work-life schedule, allowing for a hybrid work model that includes both in-person and remote work. The clinic emphasizes patient-centered care with a manageable patient load and provides comprehensive benefits, including competitive salaries, flexible scheduling, and a supportive administrative team to handle non-clinical tasks.

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