Senior IT Customer Care Specialist - Remote

Overview

Toolbox is a Technology company focused on providing technology solutions across industries. We aim to be the fastest provider and have a strong presence in the online TV industry, delivering products used by major content providers around the globe.

In Short

• Provide first line response for IT-related customer issues.
• Perform remote software implementations and support.
• Communicate updates and support items to clients professionally.
• Document all product support activities thoroughly.
• Improve team performance indicators through data collection.
• Understand Toolbox products and stay updated on industry trends.
• Manage issues to resolution and update helpdesk systems.
• Monitor system alerts and escalate errors as needed.
• Determine incident scope and follow up on tickets.
• Perform additional duties as assigned.

Requirements

• Basic to intermediate knowledge of APIs and methods.
• Experience with Swagger Management.
• Understanding of Front-End and Backend concepts.
• Knowledge of Video Player and Streaming technologies.
• Understanding of Networking, DRM, Encoding, and CDN is a plus.
• Intermediate to advanced knowledge in at least one technical area.
• Excellent written and verbal communication skills in Spanish and English.
• Advanced knowledge in two or more technical areas is a plus.
• Support clients through user acceptance testing and implementations.

Benefits

• Opportunity to work with cutting-edge technology.
• Chance to impact the lives of millions through your work.
• Diversity in perspectives and ideas within the team.
• Support for personal and professional growth.