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Engagement Manager - Remote

Posted 3 weeks ago
Project Management
Full Time
Worldwide

Overview

The Engagement Manager at Tonkean oversees implementations for enterprise customers, ensuring successful project delivery and high levels of process adoption.

In Short

  • Lead services team from project kickoff to go live.
  • Interface with project team members and IT leaders.
  • Create solutions that achieve customer business outcomes.
  • Manage customer expectations throughout the project journey.
  • Oversee multi-phased, cross-departmental programs.
  • Document and establish metrics for defining client success.
  • Triage customer escalations and develop contingency plans.
  • Manage project financials and team utilization.
  • Run governance meetings and report on project status.
  • Identify opportunities for sales collaboration during projects.

Requirements

  • 5+ years of client-facing implementation experience.
  • Experience with Fortune 500 companies.
  • Proven experience in leading enterprise software deployments.
  • Familiarity with project management software.
  • Hands-on knowledge of Atlassian JIRA and Salesforce.
  • Excellent communication skills.
  • Ability to travel as needed.
  • Strong organizational and time management skills.
  • Independent and adaptable in a fast-paced environment.
  • Understanding of project commercials and budgeting.

Benefits

  • Competitive compensation and equity package.
  • Virtual social events and annual company offsite.
  • 401k, medical, dental, and vision insurance.
  • Work from home setup stipend of $1000.
Tonkean logo

Tonkean

Tonkean is a pioneering company that offers the world's first fully customizable process experience platform, enabling organizations to create intelligent and personalized automations that seamlessly integrate with various applications and systems. The platform empowers employees by democratizing access to innovative technologies, allowing them to automate low-value tasks and focus on high-value work. Tonkean emphasizes the importance of a great employee experience to ensure high levels of process adoption, providing solutions that cater to employees' needs regardless of their technical skills. With a commitment to operational excellence and compliance, Tonkean aims to be a transformative technology partner for businesses, fostering a culture of innovation and collaboration.

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