Director of Delivery - Remote

Overview

Tonkean is seeking a Director of Delivery to lead and scale our implementation, engagement, and professional services teams, ensuring seamless and impactful delivery of customer implementations and professional services projects.

In Short

• Lead and scale implementation and professional services teams.
• Drive exceptional outcomes for enterprise clients.
• Develop scalable delivery processes.
• Foster a culture of collaboration and accountability.
• Partner with cross-functional teams for continuous improvement.
• Thrive in a fast-paced, independent environment.
• Deliver innovative solutions to enterprise customers.
• Ensure high levels of process adoption.
• Focus on customer success and operational excellence.
• Work with a barrier-breaking technology partner.

Requirements

• Experience in leading delivery teams.
• Strong background in customer success and professional services.
• Ability to develop and implement scalable processes.
• Excellent collaboration and communication skills.
• Proven track record of driving exceptional outcomes.
• Passion for innovative solutions.
• Experience in fast-paced environments.
• Strong leadership and strategic thinking abilities.
• Ability to work cross-functionally.
• Commitment to operational excellence.

Benefits

• Opportunity to lead a dynamic team.
• Impactful role in a growing company.
• Collaborative work environment.
• Focus on employee experience and process adoption.
• Access to innovative technologies.
• Support for professional development.
• Competitive compensation package.
• Flexible work arrangements.
• Engagement with enterprise clients.
• Contribution to operational excellence.