Technical Support Representative – 1st & 2nd Level - Remote

Overview

The TOMRA Systems GmbH is a subsidiary of a leading Norwegian provider of reverse vending systems in the retail sector. Our mission is clear: to promote sustainable resource use and recycling to create a world where environmental awareness is at the forefront.

In Short

• Provide technical support for customers in retail.
• Analyze technical issues and provide remote solutions.
• Support service technicians from the central office.
• Ensure customer satisfaction through competent advice.
• Work in a dynamic environment with various support levels.
• Participate in a comprehensive onboarding process.
• Flexible working hours within a 4-shift model.
• Opportunities for career growth and development.
• Engage in a collaborative team environment.
• Work in a sustainable and socially responsible company.

Requirements

• Enjoy customer contact and solving technical problems.
• Technical understanding of IT systems and devices.
• Strong service orientation and commitment to customer satisfaction.
• Open to both experienced professionals and newcomers.
• Structured troubleshooting skills for technical issues.
• Ability to remain calm under pressure.
• Team player with a collaborative mindset.
• Ideal qualifications include training in IT system integration.

Benefits

• Option to work remotely up to 50% of the time.
• Flexible working hours with time tracking for overtime.
• 13 monthly salaries plus relocation assistance.
• Cash bonus programs and rewards for employee referrals.
• Permanent employment in a meaningful, sustainable company.
• Intensive onboarding and training support.
• Regular feedback and team events.
• Comprehensive insurance and retirement plans.
• Employee benefits including bike leasing and discounts.
• Support programs for employees and their families.