Technical Support Representative Level II - Remote

Posted 7 weeks ago

Customer Service

Full Time

USA

Technical Support

Health IPASS

Client Support

Database Applications

Critical Thinking

User Training

Overview

The Technical Support Representative II specializes in providing second-level technical assistance for Health iPASS applications, collaborating with various teams to support clients and document inquiries.

In Short

Manages complex inbound and outbound technical support requests.
Utilizes critical thinking to analyze data and determine root causes.
Provides training and instruction on Health iPASS functionality.
Assists with issue triage and prioritization.
Documents client service inquiries for tracking.
Aims to meet performance expectations in service delivery.
Identifies trends across the client base.
Maintains knowledge of Health iPASS products and services.
May require occasional evening shifts.

Requirements

Experience in technical support or customer service.
Strong communication skills.
Ability to work collaboratively in a team environment.
Proficient in using database and tracking applications.
Critical thinking and problem-solving skills.

Benefits

Supportive workplace culture.
Opportunities for personal and professional growth.
Collaborative team environment.

Health iPASS

Health iPASS is a forward-thinking organization dedicated to transforming healthcare experiences through innovative solutions. The company focuses on driving revenue growth and enhancing market presence by leveraging strong relationships within the healthcare sector. With a commitment to fostering a workplace culture that values authenticity, collaboration, and continuous improvement, Health iPASS seeks to empower its employees while striving for excellence in service delivery. The leadership team emphasizes strategic growth, effective sales execution, and a deep understanding of the healthcare landscape to achieve and exceed organizational goals.

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