Customer Support Specialist - Remote

Overview

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

In Short

• Provide support for cloud-based camp management software.
• Respond to client questions and issues via phone and ticketing software.
• Assist clients across multiple products.
• Work with Product and Development teams to improve the product.
• Document frequently asked questions and prepare knowledge-based content.
• Ensure customer success and satisfaction.
• Ideal for detail-oriented, self-learners.
• Remote position with opportunities for growth.
• Support traditional overnight camps and college athletic camps.
• Be part of a team that positively impacts kids' lives.

Requirements

• Outstanding written and verbal communication skills.
• Strong multitasking and organizational skills.
• Proven proficiency in problem solving.
• High EQ and empathy.
• Curiosity and a passion for learning.
• High capacity/not easily overwhelmed.
• Comfortable following standardized processes.
• Portray high level of professionalism and confidence to clients.
• Technology proficient.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life insurance.
• 401(k) option with 100% company match.
• Flexible paid personal/vacation time.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.