Remote Otter LogoRemoteOtter

Senior Product Manager, Customer Support Experience - Remote

Posted 14 hours ago
Product
Full Time
USA
$132,000 - $211,000 USD/year

Overview

The Senior Product Manager for Customer Support Experience will shape the future of how customers receive help and will drive the roadmap for the Help Center and Communications Platform.

In Short

  • Own and drive the roadmap for customer support experience.
  • Develop and personalize the Help Center for all customers.
  • Lead replatforming of customer communications.
  • Identify solutions for improving customer support experience.
  • Collaborate with designers and developers on support features.
  • Partner with teams to understand customer needs.
  • Research customer needs directly.
  • Build relationships to champion customer needs.

Requirements

  • Experience as a senior product manager.
  • Track record of shipping effective features.
  • Experience with cross-functional product development.
  • Exceptional communication skills.
  • Knowledge of data's role in product development.
  • Entrepreneurial mindset for product vision.
  • Ability to iterate and improve existing products.

Benefits

  • Competitive compensation and benefits programs.
  • Flexibility to meet changing needs.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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