Remote Otter LogoRemoteOtter

Senior Product Manager, Customer Support Experience - Remote

Posted 2 days ago
Product
Full Time
USA
$132,000 - $211,000 USD

Overview

As a Senior Product Manager for Customer Support Experience at Toast, you will shape the future of customer interactions and streamline communication processes to enhance customer support.

In Short

  • Own and drive the roadmap for Help Center and Communications Platform.
  • Develop a personalized Help Center for all Toast customers.
  • Lead customer communications replatforming.
  • Identify solutions for improving customer support across journeys.
  • Collaborate with designers and developers on support features.
  • Partner with teams to understand customer communication needs.
  • Research customer needs directly.
  • Champion customer needs within the organization.

Requirements

  • Experience as a senior product manager with a focus on customer-facing experiences.
  • Track record of shipping effective features through data-driven decisions.
  • Experience in developing and launching products with cross-functional constraints.
  • Exceptional communication skills across various teams.
  • Knowledge of data's role in R&D and AI-driven products.
  • Entrepreneurial mindset with a compelling product vision.
  • Ability to take ownership and improve existing products.

Benefits

  • Competitive compensation and benefits programs.
  • Flexibility to meet changing needs.
  • Opportunities for professional growth.
  • Inclusive and diverse work environment.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

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