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Technical Support Tier 1 (Salesforce) - Remote

Posted 9 weeks ago

Overview

TITAN is a leading global SaaS startup in the Salesforce ecosystem, looking for a technologically savvy Technical Support expert with extensive experience in Salesforce.

In Short

  • Provide personalized support via various channels (Slack, Salesforce).
  • Manage the ticketing system for our products.
  • Diagnose and resolve technical issues related to our products.
  • Educate customers on features and best practices.
  • Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements

  • 2+ years experience in a customer technical support role in a SaaS company.
  • BSc in Information Systems/Computer Science.
  • Excellent Salesforce in depth knowledge.
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, both verbal and written.
  • Fluent in English, additional languages a plus (Spanish, French).
  • Willingness to work remotely across various time zones.
  • Experience with Power BI, Salesforce, and Data analytics.

Benefits

  • Work with a dynamic and innovative team in a fast-growing SaaS startup.
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
  • Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive compensation package and opportunities for professional growth and development.

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