Technical Support Tier 1 (Salesforce) - Remote

Overview

TITAN is a leading global SaaS startup in the Salesforce ecosystem, looking for a technologically savvy Technical Support expert with extensive experience in Salesforce.

In Short

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for our products.
• Diagnose and resolve technical issues related to our products.
• Educate customers on features and best practices.
• Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements

• 2+ years experience in a customer technical support role in a SaaS company.
• BSc in Information Systems/Computer Science.
• Excellent Salesforce in depth knowledge.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Fluent in English, additional languages a plus (Spanish, French).
• Willingness to work remotely across various time zones.
• Experience with Power BI, Salesforce, and Data analytics.

Benefits

• Work with a dynamic and innovative team in a fast-growing SaaS startup.
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
• Enjoy the flexibility of remote work and a healthy work-life balance.
• Competitive compensation package and opportunities for professional growth and development.