Customer Relations Manager in Healthcare - Remote

Overview

The Customer Relations Manager (CRM) in healthcare is responsible for fostering strong relationships between patients, providers, and healthcare organizations, ensuring high-quality customer service, enhancing partner satisfaction, and streamlining communication.

In Short

• Full-time position with a hybrid work setup.
• Compensation up to $90,000 per year DOE.
• Focus on building relationships with patients and providers.
• Monitor and analyze partner feedback for service improvement.
• Track KPIs related to patient satisfaction and operational efficiency.
• Participate in growth initiatives for company expansion.
• Facilitate regular meetings with stakeholders.
• Requires strong understanding of healthcare operations.
• Must possess excellent communication and problem-solving skills.
• Career advancement opportunities available.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Communications, or related field (Master’s preferred).
• Minimum of 5 years in customer service or healthcare management.
• Strong understanding of patient rights and regulatory compliance.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Tech-savvy with strong computer skills.
• Experience in business operations/organization.
• Team building skills are essential.
• Ability to multitask effectively.
• Must be personable and work well in a team.

Benefits

• Health Insurance.
• 401k with employer match.
• Competitive compensation with balanced hours.
• Career advancement opportunities.
• Meaningful connections with patients and providers.
• Culture of appreciation and recognition.
• Referral bonus for expanding the team.