Customer Service Advisor I - Remote

Overview

The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.

You’ll be the advocate for the customers after they have purchased their policy. Your role is to assist customers with their policies and work to ensure that they have the best possible experience with The Zebra.

In Short

• Answer inbound phone calls, emails, and chats for the company.
• Assist customers by processing payments and endorsements.
• Rewrite insurance policies for prior customers.
• Contact customers in an effort to retain their business.
• Follow-up on outstanding policy requirements.
• De-escalate customers and resolve issues independently.
• Audit policies for quality purposes.
• Retain current customers through retention efforts.
• Take back-up calls for the sales team as needed.
• Assist sales and contact agents with service related issues.

Requirements

• 1+ years of customer service experience (within insurance is a plus).
• Excellent verbal and written communication skills.
• A genuine passion for helping people and solving problems.
• Ability to stay calm under pressure and handle multiple tasks.
• Quick learner with a positive, can-do attitude.
• Tech-savvy and comfortable using online tools.

Benefits

• Competitive Compensation & Stock Option Offering.
• Health, Dental, Vision & Disability Coverages.
• HSA offering + employer contribution.
• 401k with match.
• Unlimited planned PTO + flexibility to enjoy it.
• Paid Parental Leave Program.
• Wellness perk ($100/month).
• Pet Adoption Reimbursement ($300/year).
• Learning & Development Opportunities.
• Join a team that truly lives their values.