Managed Services Technician - Remote

Overview

This position is for a Managed Services Technician who will provide exceptional remote technical support to Teleflora's member florists, ensuring they receive the necessary resources to thrive.

In Short

• Provide superior customer service to Teleflora member florists.
• Troubleshoot ISP outages and network connectivity issues.
• Support VPN connections and Cisco Meraki firewall configurations.
• Resolve hardware and operating system issues on Windows and Linux.
• Install and troubleshoot networked printers.
• Assist with data backup and recovery solutions.
• Identify and clean malware and security threats.
• Log calls and escalate issues as necessary.
• Work from home with one day per month in the office.
• Participate in a wellness community and career development opportunities.

Requirements

• High School diploma or equivalent; IT-related degree preferred.
• A+ and/or Net+ Certifications or equivalent experience.
• Prior experience with Dell support is a plus.
• Basic working knowledge of Linux.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Willingness to work overtime when required.
• Reliable attendance during weekdays.

Benefits

• Comprehensive medical, vision, and dental coverage.
• 401k with match eligibility.
• Access to virtual mental health resources and life coaching.
• Clear paths for career progression and internal mobility.
• Extensive resources for learning and development.
• Mentorship program for professional growth.
• Opportunities to participate in community service projects.
• Incentives for healthy habits and fitness reimbursements.