Patient Advocate - Tissue Team - Remote

Overview

The Tissue Customer Service team at Myriad Genetics is hiring for a Patient Advocate. This is a full time work from home position across the United States that requires 8.5 hour day time shifts Monday-Friday with a 30 minute lunch break. The ideal candidate will have experience reviewing pathology reports and experience communicating with health care providers and patients through email, fax and phone. The position requires a positive attitude, good written/verbal communication skills, attention to detail and a team orientated individual. 

In Short

• Responsible for coordinating testing services for patients.
• Reviewing test request forms and additional documentation.
• Working with healthcare providers to complete documentation and sample submission.
• Working with insurance companies to secure coverage for patients.
• Communicating with patients about insurance coverage benefits.
• On the phone approximately 30% of the time.
• Communicating via e-mail and fax approximately 70% of the time.
• Participating in the Quality Assurance plan.
• Complying with CLIA and HIPAA regulations.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree and more than one year of customer service and reimbursement experience preferred.
• Excellent interpersonal and communication skills.
• Strong and effective written communication skills.
• Accurate typing skills of at least 50 words per minute.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.

Benefits

• Work from home flexibility.
• Full time hours with a structured schedule.
• Engagement in a team-oriented environment.
• Opportunities for professional growth.