Personal Production Assistant - Remote

Overview

The Personal Production Assistant position provides essential administrative support for the mortgage retail sales department, ensuring effective communication and documentation between clients and the bank.

In Short

• Provides administrative support for mortgage loan officers.
• Manages daily activities and client interactions.
• Handles documentation for loan processing.
• Researches and resolves complex account issues.
• Cross-sells bank products and services.
• Maintains up-to-date knowledge of banking products.
• Assists in preparing reports and files for underwriting.
• Ensures compliance with established guidelines.
• Delivers exceptional customer service.
• Must register as a Mortgage Loan Originator.

Requirements

• High school diploma or GED required.
• Minimum of 1 year experience in a sales support role.
• Preferred mortgage processing experience.
• Excellent written and verbal communication skills.
• Proficient in PC and Internet use.
• Strong organizational skills with attention to detail.
• Ability to multi-task in a fast-paced environment.

Benefits

• Opportunity for flexible work arrangements.
• Access to professional development resources.
• Supportive team environment.
• Engagement in community-building activities.
• Commitment to diversity and equal opportunity.