Client Success Manager - Remote

Overview

As a Client Success Manager, you will be responsible for managing and expanding relationships with enterprise-level clients, ensuring client success, and strategically growing accounts.

In Short

• Join a rapidly growing startup recognized on Forbes’ list of America’s Best Startup Employers for 2024.
• Empower older adults and their families in finding quality in-home care providers.
• Lead a team of Account Managers to maintain strong client relationships.
• Drive revenue growth and identify opportunities for value-driven expansion.
• Collaborate cross-functionally with internal teams to support client needs.
• Measure success through client retention and account expansion.
• Participate actively in meetings and strategy sessions.
• Provide guidance and supervision to Account Managers.
• Contribute to proposals and presentations for clients.
• Support the General Manager in generating business reports.

Requirements

• Exceptional written and verbal communication skills.
• Strong project management and data analysis skills.
• 5+ years of experience in Account Management or Enterprise-level sales.
• Ability to adapt in a fast-paced environment.
• Flexibility to travel occasionally for client meetings.

Benefits

• Opportunity to work remotely with a flexible schedule.
• Be part of a mission-driven organization.
• Collaborative and supportive team culture.
• Opportunities for professional growth and development.
• Inclusive workplace that values diversity and equity.