Client Service Representative (Customer Services) - Remote

Overview

As a client service representative at The Credit Pros, you will play a pivotal role in driving client satisfaction and revenue growth while working remotely.

In Short

• Respond to customer inquiries and requests over the phone, email, and chat.
• Utilize TCP’s tech tools suite including Microsoft Suite, Salesforce, ZOHO, and Hodu.
• Escalate and distribute customer issues to relevant departments.
• Record, review, and follow-up on requests and resolutions.
• Investigate and research solutions for customer issues.
• Update customer records during conversations.
• Meet and exceed quantitative metrics and KPIs.

Requirements

• Strong communication skills.
• Customer-first mindset.
• Ability to work independently in a remote environment.
• Experience with customer service tools and software.
• Problem-solving skills.

Benefits

• Work from home opportunity.
• Join a recognized leader in the credit repair industry.
• Be part of a team that values innovation and success.
• Opportunity for career growth and development.
• Contribute to a positive impact on clients' financial well-being.