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Program Success Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide
$75,000 - $95,000/year

Overview

As a Program Success Manager at Thalamus, you’ll own the end-to-end customer journey for a portfolio of graduate medical education (GME) institutions and programs, ensuring customer feedback shapes our innovation roadmap and creating passionate advocates.

In Short

  • Become the go-to expert on Thalamus capabilities for institutions and specialties.
  • Partner with programs to co-create detailed 12-month success plans.
  • Serve as the voice of the customer to shape our product roadmap.
  • Co-create and facilitate industry-specific playbooks and trainings.
  • Proactively monitor customer health and execute retention strategies.

Requirements

  • Deep understanding of GME and its program workflows.
  • Hands-on experience with Thalamus product or equivalent SaaS.
  • Proactive, self-starting mindset.
  • Exceptional relationship builder.
  • Strong cross-functional collaborator.

Benefits

  • Competitive salary range of $75,000 - $95,000.
  • Grant of stock options.
  • Opportunities for professional growth and development.
  • Supportive and diverse work environment.
  • Flexible work arrangements.
Thalamusgme logo

Thalamusgme

Thalamus is a mission-driven organization dedicated to optimizing physician recruitment by ensuring that the right doctors practice at the right hospitals to provide the best care for patients. Leveraging technology, medical education, and data-driven research, Thalamus has developed a comprehensive interview management platform that streamlines the residency recruitment process. As the market leader in graduate medical education recruitment technology, Thalamus supports over 8,000 residency and fellowship programs across more than 800 health systems in the U.S. The company is expanding its focus to broader physician recruitment, utilizing a unique dataset and advanced AI/ML techniques to revolutionize hiring in healthcare. Thalamus is committed to diversity and equity in healthcare, believing that a diverse workforce leads to better healthcare outcomes for all.

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