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Customer Service Manager - Remote

Posted Yesterday
Customer Service
Full Time
Belgium
Competitive salary with a bonus system

Overview

The Customer Service Manager at Dyka Group is responsible for leading the Sales Support department, managing a team, and ensuring efficient order processing and customer data management.

In Short

  • Lead a team of approximately 10 employees.
  • Manage order processing and customer complaints.
  • Oversee contract pricing and discounts in SAP.
  • Monitor KPIs and work towards budget goals.
  • Optimize existing processes and systems.
  • Act as a key user for C4C CRM tool.
  • Participate in cross-departmental projects.
  • Develop reporting around customer performance.
  • Fluent in Dutch and English.
  • Experience with SAP and Excel is a plus.

Requirements

  • Bachelor's or master's degree or equivalent experience.
  • Strong people management skills.
  • Ability to multitask and adapt in a changing environment.
  • Excellent communication skills.
  • Experience with SAP and/or CRM systems.
  • Strong Excel skills.

Benefits

  • Permanent contract with full-time employment.
  • Competitive salary with an interesting bonus system.
  • Company car with an international fuel card.
  • Health insurance and group insurance options.
  • 12 additional vacation days on top of legal holidays.
  • Work-life balance with collective closure during construction holidays.
Tessenderlo Group logo

Tessenderlo Group

Tessenderlo Kerley, Inc. is a diverse company that operates under the Tessenderlo Group, focusing on various sectors including agriculture, mining, industrial, and water reclamation. With a commitment to innovation and quality, Tessenderlo Kerley provides a wide range of products and technologies globally. The company values its employees and fosters a rewarding and empowering work environment, encouraging individuals to make a positive impact in their fields. Tessenderlo Group believes in the principle that 'Every Molecule Counts,' striving to enhance the value of their products and processes.

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