Customer Success Manager - Web Design - Remote

Overview

The Customer Success Manager (CSM) – Web is a pivotal role in expanding our service offerings in web design, and UX consultation. In addition to core account management responsibilities, this CSM will lead the development and delivery of our design and UX consulting services, helping customers optimize their e-commerce presence and drive business growth.

In Short

• Conduct regular account reviews to discuss website performance and overall e-commerce strategy.
• Facilitate discovery discussions to uncover new customer needs and align them with our service offerings.
• Serve as the primary point of contact for assigned accounts, advocating for customer needs internally.
• Lead and/or execute website implementation, design and optimization projects.
• Guide new customers through the onboarding process, ensuring effective implementation of UX and design.
• Provide recommendations on UX/UI improvements and site structure based on industry best practices.
• Handle frontline service and support requests related to site design and user education.
• Identify and present opportunities for website enhancements and feature implementation.
• Partner with customers to refine their e-commerce presence, leveraging data insights.
• Stay up to date on industry trends and best practices in web design and digital marketing.

Requirements

• Proven experience in customer success or account management.
• Strong understanding of web design and UX/UI principles.
• Familiarity with e-commerce platforms and digital marketing strategies.
• Ability to analyze data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Experience with project management and implementation processes.

Benefits

• Fully remote work environment.
• Profit sharing opportunities.
• Chance to take on side projects to grow your skills.
• Dynamic and fast-paced work culture.
• Opportunity to shape the way we do things.