SMB Wireless Account Manager - Remote

Overview

The Small/Medium Business Account Manager at OpDecision is responsible for reviewing wireless invoices and making cost-saving recommendations to small to medium-sized business customers, utilizing their expertise in wireless carrier plans and customer service skills.

In Short

• Fully remote position.
• Review and analyze wireless invoices.
• Make cost-saving recommendations for clients.
• Work hours are 8 am - 5 pm Eastern Daylight Time.
• Requires knowledge of wireless carrier plans (AT&T, Verizon, T-Mobile).
• Strong customer service and account management skills needed.
• 4 weeks of PTO to start and 8 paid holidays.
• Eligibility for benefits begins within the first 31 days.
• Must have excellent communication skills.
• Proficiency in Microsoft Office is required.

Requirements

• Bachelor's degree preferred.
• 1-3 years of experience with wireless carriers.
• Ability to manage multiple accounts and tasks.
• Strong negotiation and communication skills.
• Customer-centric with a passion for sales and service.
• Critical thinking and problem-solving skills required.
• Must be authorized to work in the United States.
• Fluent in English.

Benefits

• Great benefits package.
• 4 weeks of PTO to start.
• 8 paid company holidays.
• Extra day of PTO for your birthday.
• Remote work flexibility.