Virtual Lifestyle Manager - Overnight Team - Remote

Overview

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote). Based in Malaysia, you’ll work from the comfort of your home while collaborating with a diverse, multinational team across Asia and beyond.

In Short

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

Requirements

• Passion for providing excellent customer service
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Experience in lifestyle management or customer support is a plus
• Proficient in research and problem-solving
• Adaptability to changing situations and demands

Benefits

• Remote work flexibility – Work from anywhere in Malaysia
• Career growth & training – Ongoing coaching, learning resources, and clear development paths
• Multinational environment – Collaborate with global colleagues and international clients
• Customer-focused culture – Be part of a team that truly cares about making people’s lives better
• A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
• Competitive compensation and performance-based recognition