Customer Experience Manager - Remote

Overview

As a Customer Experience Manager at TelyRx, you will lead a dedicated team to enhance the customer journey, ensuring they receive exceptional service and support.

In Short

• Manage and mentor the customer experience team.
• Oversee team scheduling and operations.
• Support team in resolving complex customer issues.
• Set performance goals and KPIs for the team.
• Analyze customer feedback to improve services.
• Collaborate with cross-functional teams for better customer journey.
• Ensure compliance with HIPAA regulations.
• Work flexible hours, including weekends and holidays.
• Foster a culture of collaboration and continuous improvement.
• Handle high-priority customer concerns with empathy.

Requirements

• Bachelor’s degree in business, communications, healthcare, or related field.
• 2+ years of experience managing a customer-facing team.
• Proficient in HIPAA regulations regarding pharmacy standards.
• Exceptional leadership and problem-solving skills.
• Strong organizational skills with scheduling experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems and operational tools.
• Flexible availability for non-standard hours.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid time off