Bilingual Call Center Agent (Quebecois French & English) - Remote

Overview

We are seeking a highly skilled and fluent bilingual Call Center Agent who can communicate effortlessly in both Quebecois French and American English to join our Dallas-based team. This position supports both inbound and outbound customer communications and is responsible for delivering exceptional customer service.

In Short

• Deliver professional and empathetic service in both Quebecois French and American English via phone.
• Handle customer inquiries and troubleshoot issues.
• Guide customers through account setup and updates.
• Identify and qualify potential sales opportunities.
• Collaborate cross-functionally with internal teams.
• Adhere to quality assurance standards.
• Work in a hybrid schedule (onsite and remote).
• Must reside within the Dallas-Fort Worth Metroplex.
• Must pass a typing test of at least 30 WPM.
• Must be legally authorized to work in the USA.

Requirements

• Fluency in Quebecois French and American English.
• High School Diploma or GED.
• Microsoft Office proficiency (Excel, Outlook, Teams, PowerPoint, SharePoint).
• Ability to pass a federal background check.
• Must be able to work onsite at the Dallas headquarters.

Benefits

• Competitive pay: $17.00 - $19.00/hour.
• Hybrid work opportunities after training.
• Supportive and diverse work environment.
• Opportunities for internal growth and development.
• Training and ongoing coaching for performance improvement.