Bilingual Call Center Agent - Remote

Overview

The Bilingual Call Center Agent is an entry-level role at a reputable community healthcare clinic, primarily functioning in the clinic’s call center with responsibilities including answering calls, scheduling appointments, and providing high-quality customer service.

In Short

• Full-time remote/onsite hybrid role.
• Operates a multi-line telephone system to answer incoming calls.
• Schedules patient appointments and ensures accurate patient information.
• Checks insurance eligibility and creates billing notes.
• Participates in care team huddles and provides backup support.
• Enters information into the electronic health record system.
• Handles patient inquiries and updates fiscal and demographic data.
• Tracks patient billing histories and discusses overdue payments.
• May send appointment reminder letters to patients.
• Other duties as assigned.

Requirements

• High school diploma or GED; related experience preferred.
• Bilingual in Spanish required.
• Ability to read and comprehend instructions and correspondence.
• Effective presentation skills in one-on-one and group settings.
• Proficient in typing (45 WPM) and MS Office.

Benefits

• Join a respected organization within the community.
• Work in a dynamic and supportive environment.
• Opportunity to develop skills in healthcare customer service.
• Hybrid work model providing flexibility.
• Potential for career advancement within the organization.