Temporary Bilingual Call Center Agent - Remote

Overview

The Temporary Call Center Agent is an entry-level role focused on providing high-quality customer service in a hybrid remote/onsite setting, primarily handling calls and scheduling appointments for a community healthcare clinic.

In Short

• Full-time, temporary role for a bilingual call center agent.
• Operates multi-line telephone system to manage incoming calls.
• Schedules appointments and responds to patient inquiries.
• Documents calls in electronic health records (EPIC).
• Handles patient demographics and billing/insurance information.
• Works in a fast-paced, dynamic environment.
• Requires fluency in Spanish and English.
• Must comply with all relevant laws and clinic policies.
• Responsible for insurance eligibility checks and billing notes.
• Other duties as assigned.

Requirements

• High school diploma or GED required.
• Bilingual in Spanish is mandatory.
• Ability to read and understand instructions and correspondence.
• Effective communication skills in one-on-one and group settings.
• Basic math skills for handling currency and measurements.
• Typing speed of 45 WPM and proficiency in MS Office.

Benefits

• Opportunity to work in a respected community healthcare organization.
• Gain experience in a call center environment.
• Hybrid work model providing flexibility.
• Supportive work culture focused on patient care.