Temporary Bilingual Call Center Agent - Remote

Overview

The Temporary Call Center Agent is an entry-level role at a reputable community healthcare clinic, primarily functioning in the clinic’s call center. The role involves answering calls, scheduling appointments, and documenting information within the electronic health record.

In Short

• Operate a multi-line telephone system.
• Schedule appointments and respond to patient inquiries.
• Document calls in the electronic health record (EPIC).
• Verify insurance eligibility and create billing notes.
• Participate in care team huddles and provide back-up support.
• Ensure patient demographics and insurance information are accurate.
• Handle multiple tasks in a fast-paced environment.
• Must be bilingual in Spanish and English.
• Detail-oriented in tracking and monitoring information.
• Comply with all relevant laws and regulations.

Requirements

• High school diploma or GED required.
• Bilingual in Spanish is mandatory.
• Ability to read and comprehend simple instructions.
• Effective communication skills in small group situations.
• Basic math skills and ability to handle U.S. currency.
• Typing speed of 45 WPM and proficiency in MS Office.

Benefits

• Opportunity to work in a respected community healthcare clinic.
• Gain experience in a healthcare setting.
• Work in a supportive and dynamic team environment.