Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) is responsible for managing all the technical aspects of Telefónica Tech’s relationship with their assigned customers, acting as a trusted advisor and developing solutions that match customer business requirements.

In Short

• Act as a trusted technical advisor for customers.
• Bridge communication between customers and Telefónica Tech.
• Identify cross-sell and up-sell opportunities.
• Develop and maintain customer roadmaps.
• Manage and update customer technical documentation.
• Support service availability targets.
• Handle complex customer issues.
• Collaborate with various teams to enhance IT services.
• Conduct technical account reviews.
• Maintain industry certifications.

Requirements

• Experience in a customer-facing technical role.
• Strong understanding of AWS and Microsoft Azure.
• Expertise in Application Transformation & Cloud Migration.
• Hands-on experience with IaaS, PaaS, and SaaS solutions.
• Knowledge of Microsoft 365, SharePoint Online, and Teams.
• Understanding of Networking and storage solutions.
• Familiarity with backup and disaster recovery technologies.
• Strong analytical skills and attention to detail.
• Excellent communication and presentation skills.
• Knowledge of ITIL framework.

Benefits

• Be part of a leading NextGen Tech solutions provider.
• Work with a highly diversified team.
• Opportunity to develop integrated technology solutions.
• Engage with a global ecosystem of market-leading partners.
• Contribute to digital transformation initiatives.