Tier 3 Wireless Network Support Engineer - Remote

Overview

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price and to generate career opportunities for bilingual professionals in Latin America with fair compensation and opportunities for professional and personal growth.

In Short

• Serve as the primary escalation point for advanced wireless network issues.
• Troubleshoot and resolve complex RF and fixed wireless equipment issues.
• Lead, train, and mentor a team of Tier 1 and Tier 2 support technicians.
• Ensure all fixed wireless equipment in the network is appropriately maintained, up-to-date, and fully operational.
• Respond to and manage network emergencies and service-impacting incidents.
• Optimize network performance and support the development of proactive monitoring solutions.
• Analyze trends in network issues to identify root causes and implement long-term solutions.
• Collaborate with other departments to support new installations, upgrades, and expansion efforts.
• Improve the use of existing monitoring tools and assist in evaluating new solutions.
• Maintain documentation of network infrastructure, issues, resolutions, and procedures.

Requirements

• Proven experience in Tier 3 or senior-level ISP technical support.
• Extensive knowledge of fixed wireless platforms: Cambium, Ubiquiti, Tarana, Baicells.
• Strong understanding of RF theory, wireless networking, and broadband service delivery.
• Experience with network monitoring systems (e.g., SNMP, NetXMS, The Dude, etc.).
• Ability to diagnose and resolve complex technical issues under pressure.
• Excellent communication and leadership skills; ability to train and guide support staff.
• Strong organizational and problem-solving abilities.
• Willingness to respond to urgent network issues outside of regular working hours.

Benefits

• Internet and Electricity subsidy
• Employee private health, emergency, basic life, and short-term disability insurance
• And more…