Customer Success Manager, Brand Services (EMEA) - Remote

Overview

Team Internet is hiring a Customer Success Manager, Brand Services (EMEA) to manage, grow and retain our Brand Services customers. Our mission is to safeguard our client’s digital presence, ensuring brand protection, security, and growth in the ever-evolving online landscape. Our solution “BrandShelter” provides companies and brand owners with services aimed at managing and securing domain names as well as protecting brand-use on the internet. The brand protection service offers extensive monitoring of trademark usage on the Internet by unauthorized persons and provides support for the corresponding countermeasures.

In Short

• Act as the main point of contact for clients, using CRM data to track performance and ensure customer satisfaction across the EMEA region
• Exceed customer retention and revenue targets using CRM analytics for forecasting and reporting
• Manage the seamless onboarding process for new clients with CRM insights
• Ensure timely updates and actions in CRM to reflect client engagement
• Provide weekly and monthly reports on KPIs, customer health, and revenue performance driven by CRM data
• Develop tailored business plans for key accounts using CRM to identify growth opportunities
• Support the resolution of customer issues and escalate when needed, using CRM for a quick response
• Track customer projects and deadlines, ensuring successful outcomes using CRM data
• Work with cross-functional teams like sales, marketing, and customer care to optimise strategies and identify growth opportunities
• Use CRM insights to identify upsell and cross-sell opportunities

Requirements

• Have a passion for customer success and account management
• Bring demonstrable experience working across the EMEA region
• Enjoy a fast-paced environment
• Proven experience in Online Brand Protection and/or Corporate Domain Management
• Be able to understand our product
• Be curious, research, and ask questions
• Be result and target driven
• Demonstrate excellent communication skills, both oral and in writing, with the ability to manage and nurture relationships with multiple stakeholders
• Have exceptional organisational skills and attention to detail
• Experienced in utilising CRM tools to drive customer retention, satisfaction, and growth

Benefits

• We are collaborative, fair, consciously inclusive, and flexible
• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We invest in the development of our people to drive our ambitions forward
• We offer a range of benefits (including your choice of tech) and a competitive package
• We offer a great work environment in an internationally successful enterprise in the online services industry