Customer Quality Coordinator - Remote

Overview

As a Customer Quality Coordinator, you’ll be the key contact for customer quality concerns, ensuring their questions and complaints are captured accurately. You’ll work closely with manufacturing and sales teams to resolve issues and improve product quality.

In Short

• Manage customer requests, concerns and complaints
• Collection of performance data for producing metrics
• Using SAP to enter complaints and notifications in the quality system
• Direct contact with the customer to obtain information and help progress the complaint process effectively and quickly
• Organising samples and tracking customer sent product
• Work on planned and ad-hoc projects as required
• Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

Requirements

• Min.1 year in a customer service or quality/ engineering environment
• Excellent communication skills at all levels
• Ability to demonstrate strong customer focus and continuous improvement attitude
• Fluent in English, basic knowledge of German will be an advantage
• Assertive discussion skills
• Able to gain and maintain customer intimacy

Benefits

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Community Outreach Programs / Charity Events
• Employee Resource Group