Supervisor II, Payment Operations – Wire Operations - Remote

Overview

The Supervisor II, Payments & Deposit Operations provides day-to-day team leadership, coaching, and work direction to ensure effective and efficient operations in wire transfer services.

In Short

• Provides leadership and coaching to a team in payment operations.
• Ensures compliance with service levels and quality standards.
• Oversees complex operational processes and transactions.
• Manages employee performance and development.
• Handles escalated customer issues and ensures effective resolution.
• Identifies continuous improvement opportunities in service delivery.
• Participates in recruiting and talent development initiatives.
• Ensures adherence to compliance and regulatory guidelines.
• Acts as a key change agent for operational processes.
• Promotes a culture of inclusivity and teamwork within the organization.

Requirements

• High School diploma; undergraduate degree preferred.
• 5+ years of experience in wire transfer operations.
• Strong people management and leadership skills.
• Experience in banking operations preferred.
• Knowledge of compliance and regulatory requirements.
• Ability to handle complex and high-risk operational issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off including vacation and holidays.
• Career development and training opportunities.
• Banking benefits and discounts.
• Support for mental and physical well-being.
• Inclusive workplace culture.
• Opportunities for community engagement.
• Access to online learning platforms and mentoring programs.